Support
Something not working? Tell us.
A real person reads every one of these. If it is about a specific stream, include the name and roughly when you uploaded it and we can go straight to the logs.
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Before you write
A stream failed or got stuck
Send us the stream name and roughly when you uploaded it. A failed stream is never charged against your included hours.
The clips are not what I expected
Tell us which stream and what you were hoping for. This is the most useful feedback we get and it goes straight into the clip engine.
Billing, plans or the founding rate
Anything about what you were charged, changing plan, or cancelling. Include the email on the account.
The AI keeps mishearing a word
You can fix that yourself under Create Clips, Clip Settings. Add the names it keeps getting wrong and it will pick them up next time.